I was sent this great book to review and I highly recommend it to anyone. It’s a customer service fable and tells how to be happy and successful at work and in life, simply by changing your mind. I’ve worked in doctor’s offices for 17 years and for 15 years worked as a receptionist, now I’m in the billing department. This book definitely applies to me. As I was reading it, I thought wow this is about me!
I love that this book is written as a story and not a self help book. But that’s what it is, really. I’m not too fond of self help books, their too impersonal. This was great. Because it’s story, it’s easy to read and understand.
The author Barbara Burke gives “Aha!s” that really make you think. My favorites are –
” It’s not what happens to you in life, it’s what you do with what happens that counts.”
” A simple apology works wonders.”
“Problems can be gifts in disguise.”
and “I will always have problems.” Ain’t that the truth!
Barbara Burke is an internationally known consultant, speaker and author who specializes in the “people-side” of customer service management.
If you work in customer service or know someone who does or you just need some balance in your life, I would seek this book out.
I was sent a copy of the above book for review purposes, all opinions are my own.
